Privacy Notice
Last updated: November 2025
Proximus Global is a collaboration between BICS, Telesign, and Route Mobile. Each of these companies are independently responsible for the processing of personal data related to their own services and interactions. If you are interacting with the services of any of the said companies, please consult the relevant privacy notice below to understand how your personal data is handled and how to exercise your rights:
If you are unsure which entity your request relates to, please contact us at [email protected] and we will ensure it reaches the appropriate team.
The rest of this privacy notice applies when Proximus Global itself collects your personal data, acts a data controller or otherwise determines the purposes and means for processing your personal data, such as:
- when you use the proximusglobal.com website including any portals, webforms, web applications, chat or messaging features thereon;
- when you use a service provided by Proximus Global SA, or request service assistance in relation to any services through the proximusglobal.com website;
- when you submit a webform on the proximusglobal.com website, subscribe to our newsletter or mailing lists, participate in surveys, evaluations or promotions organized by us, or register to attend our events;
- when you contact us via telephone, email or our social media platforms;
- when you or your organization provide services to us as our vendor;
- when you contact us via telephone, email or our social media platforms; and
- when you apply to work with us as our employee.
The personal data we collect about you
Personal data is any information relating to an identified or identifiable natural person. The personal data that we collect and process about you may include:
- basic information such as name, date of birth, age, physical address, email address, phone numbers, and other contact information;
- information relating to your business or employment such as your company, the position in the company, industry and location;
- IP address, log files, session records, type/version of the browser, referrer URL, hostname of the computer/device and other technical information obtained when you visit our website; and
- any other information which is provided to us, or which we generate while providing a service or assistance to you.
Why we collect your personal data
We obtain and process your personal data for the following purposes:
- to respond to your inquiry and/or to determine whether we or one of our affiliate companies could be of service to you or your organization;
- to send you relevant information about our services or the services of our affiliate companies and to manage our business relationship with you or your organization in connection with the delivery of services; and
- for statistical analysis relating to the operation, security and optimization of our websites, social media and other digital platforms.
We always process your personal data within the boundaries of the legal bases laid down under applicable law. We also ensure to limit the processing of your personal data to what is strictly necessary for the achievement of the declared purposes.
Performance of legal, statutory or contractual duties – We may process your personal data where this is necessary for the performance of our legal/statutory duties or the performance of our contractual obligation towards you. In such a case, we limit the processing of your personal data to the extent of what is strictly necessary.
Consent – When we process your personal data for specific purposes beyond the usual contractual obligation or relationship, we strive to rely on your consent to put you in control of your personal data. Your prior informed, explicit consent will be requested for registering to our marketing communications.
Legitimate interests – We may also process personal data for other purposes falling under the achievement and realisation of our legitimate interests. In such cases, we strive to maintain a fair balance between the need to process your data and the preservation of your rights and freedoms, including the protection of your privacy.
With whom and how we share your personal data
Personal data may be shared with our subsidiaries and affiliates, or shared with our service providers who process data on our behalf. Recipients may include public, government, judicial and law enforcement entities, such as when we are have reason to believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
We often rely on contractually bound third-party companies and external service providers to provide our services. These service providers may need to process personal data to perform their contractual obligations. When this is the case, processors are permitted to use the data only for the purposes and duration specified by us. Furthermore, they are contractually obligated to handle your data exclusively in line with the applicable data protection laws.
Furthermore, we engage in joint marketing and sales operations with our subsidiaries and affiliates, including the co-branding of services, cross-selling of services, and collaborating on demand generation, lead generation, direct marketing and sales. Therefore, we may share with our subsidiaries and affiliates, personal data that we have collected from you through various avenues including product signups, one-to-one meetings at tradeshows and other events, email correspondences, online contact forms, chatbots on our websites, social media and other public relations.
Your rights
You have rights about the personal data we process about you, such as the right to ask us for a copy of your personal data or to delete your personal data or to port your data. You may also be able to ask us to stop processing your personal data or unsubscribe from our marketing. You can also complain to a data protection regulator.
Depending on where you are located and how you interact with Proximus Global you may have one or more of the following rights:
- Right to know and access: You may confirm whether we process your personal data, ask to know the specific pieces of personal data we have about you, and ask for a copy. You may also have the right to know the categories of personal data we have collected and/or processed, the categories of sources from which we collected personal data, the business or commercial purposes for collecting, selling, or sharing personal data (if applicable), and the categories of third parties to whom we disclose personal data.
- Right to rectification / correction: If your personal data is incorrect or incomplete, you can ask us to update or correct it.
- Right to object: You may object to the processing of your personal data. For example, you have a choice about whether or not you wish to receive marketing communication from us.
- Right to restrict: You may request restriction of the processing of your personal data in certain circumstances such as when its accuracy is contested.
- Right to data portability: If applicable, you may ask to receive the personal data you provided to us in a structured, commonly used, portable format.
- Right to withdraw consent: At any time, you may withdraw any consent you previously provided to us. This will not affect any processing we have already carried out based on your past consent.
- Right to delete: You may request that your personal data be deleted from our records.
- Right to opt out: If applicable, you may opt out of (1) the “sale” or “sharing” of your personal data, (2) targeted advertising, and (3) profiling in the furtherance of decisions that produce legal or similarly significant effects concerning you.
- Right to limit our use of sensitive personal data: If we use or disclose sensitive personal data for purposes other than those allowed by applicable law, you may be able to limit our use of same.
- Right to not be discriminated against. You may have the right not to be discriminated against for exercising your privacy rights.
To exercise your rights, please submit a request to [email protected] or by calling us toll free at 1 800 850 3485. In the case of a request for information, we may require you to provide sufficient information about your identity and provide proof that it is your personal data.
Contact details
If you have any questions or comments about this privacy notice, our practices or services, or wish to lodge a concern or complaint, please contact us at [email protected] or by mail to:
Proximus Global SA
Boulevard du Roi Albert II, 27
B-1030 Brussels
Belgium.